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A. Our company was founded in 2017 by 2 brothers, and pet lovers who wanted to make a difference in the pet care industry by providing high-quality, affordable supplies for pets of all kinds.
A. Our mission is to enhance the lives of pets and their families by offering a wide selection of products that ensure every pet enjoys a healthy, happy, and fulfilling life.
A. We offer an extensive range of pet supplies, including food, toys, grooming tools, and health products for dogs, cats, birds, fish, and small animals.
A. Quality and affordability are at the heart of what we do. We offer competitive pricing and free shipping. Our team's expertise and commitment to the pet community set us apart.
A. We welcome your feedback and questions! Please contact us via the email form [Contact Method Link], and we'll be happy to assist you with any inquiries or support you might need.
A.Join our newsletter and follow us on social media to stay updated on the latest products, promotions, and pet care tips. We love keeping our community informed and engaged!
A. Check the tracking number in your shipping confirmation email. If the order If your order hasn't arrived by the expected date, or was lost in transit please contact customer service with your order number.
A. Changes or cancellations can be made within 1 hour of ordering. Visit "My Orders" or contact customer service for assistance.
A. Apologies for the mix-up. Contact us with your order number and the incorrect item's details for a swift exchange.
A. We're sorry to hear that your item didn't arrive in perfect condition. Please take a photo of the damaged item and packaging, and contact our customer service team with your order number and the photos attached. We'll work with you to resolve the issue.
A. Contact us immediately if you need to update the shipping address. Changes are only possible before the order is dispatched.
A. Delays can occur due to weather, high demand, or carrier issues. Check your email for updates or us for details on your order.
A. If tracking stops updating for several days, reach out to us. We'll investigate and resolve issue immediately
A. Please contact customer service with the order number from the package you received. We'll arrange for the correct order to be sent to you.
A. We're pleased to offer free shipping on all orders, regardless of size or destination. Enjoy shopping with us without worrying about shipping costs
A. Enter your discount code at checkout in the "Promo Code" field. Click "Apply" to see your new total. Only one code can be used per order.
A. Ensure the code is entered correctly and check if it has expired or has terms that don't apply to your items. If issues persist, contact customer service.
A. Our system only allows one discount code per order, this includes Autoship discounts. Choose the code that offers the best savings for your purchase.
A. Sign up for our newsletter, and follow us on social media to stay updated on exclusive deals and promotions.
A: Dog puppy pads are designed to provide a convenient and hygienic solution for house-training puppies. They are absorbent pads that help prevent messes in your home.
A: Yes, our puppy pads are disposable for easy cleanup and convenience.
A: Change the pads as needed, typically once they are soiled or every few hours, depending on your puppy’s needs.
A: Consider your cat’s preferences, any allergies, and the level of odor control you need. Clumping litters are popular for their ease of cleaning, while non-clumping litters can be more economical.
A: Our products are available for purchase on our website, as well as through various online retailers.
