Privacy Policy
Last updated: September 16, 2026
PetsWorld Pet Supplies (“PetsWorld,” “we,” “us,” or “our”) operates petsworld.com and petpads.net (collectively, the “Site”). This Privacy Policy describes how PetsWorld collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site, communicate with us, create an account, subscribe to marketing communications, or otherwise use our services.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
We may also collect additional information when you contact us for customer support, create an account, participate in a subscription or loyalty program, or sign up for email or SMS marketing.
For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, or can reasonably be associated with you.
Device Information
Examples of Personal Information collected: browser type and version, IP address, time zone, cookie information, device information, pages or products viewed, search terms, referring websites, and information about how you interact with the Site.
Purpose of collection: to operate the Site accurately, understand how visitors use our Site, improve our services, measure marketing performance, personalize your experience, and help protect the Site against fraud or misuse.
Source of collection: automatically when you access our Site through cookies, log files, web beacons, tags, pixels, and similar technologies.
Disclosure for a business purpose: information may be disclosed to Shopify and other service providers that assist us with website operations, analytics, advertising, security, and marketing.
Order Information
Examples of Personal Information collected: name, billing address, shipping address, payment and transaction information, email address, phone number, products purchased, order history, and account information.
Purpose of collection: to process payments, fulfill orders, arrange shipping, provide invoices and order confirmations, communicate with you about your purchases, administer subscriptions and loyalty benefits, screen transactions for potential risk or fraud, and provide information or marketing consistent with the preferences you have provided.
Source of collection: directly from you.
Disclosure for a business purpose: information may be disclosed to Shopify, payment processors, shipping and fulfillment providers, subscription platforms, fraud-prevention providers, and other vendors necessary to complete your transaction or provide our services.
Customer Support Information
Examples of Personal Information collected: name, email address, phone number, order information, communications with our team, photographs or other information you voluntarily provide, and other information necessary to address your request.
Purpose of collection: to provide customer support, respond to questions or complaints, process returns or refunds, and improve our products and services.
Source of collection: directly from you.
Disclosure for a business purpose: information may be disclosed to service providers when necessary to assist us in responding to or resolving your request.
Marketing Information
If you subscribe to PetsWorld marketing communications, we may collect your name, email address, mobile phone number, marketing preferences, purchase history, and information about your interactions with our emails or text messages.
We may use this information to communicate with you about PetsWorld products, promotions, offers, loyalty benefits, subscriptions, cart reminders, product recommendations, and other PetsWorld news.
SMS and Mobile Messaging Privacy
If you opt in to receive SMS or MMS messages from PetsWorld, we may collect your mobile telephone number, messaging consent, opt-in and opt-out records, message interactions, and information necessary to operate our messaging program.
We may use this information to send marketing and promotional messages, special offers, product information, cart reminders, customer service communications, and other messages consistent with the consent you provided.
We do not sell, rent, or share your mobile telephone number, SMS opt-in information, or SMS consent with third parties or affiliates for their own marketing, promotional, or advertising purposes.
SMS opt-in information and consent will not be transferred to third parties or affiliates for purposes unrelated to providing the PetsWorld messaging program.
We may disclose SMS-related information to service providers that help us operate our messaging program, including SMS platforms, telecommunications providers, mobile carriers, and technology providers. These parties may access the information only as necessary to provide services on our behalf.
Our Site may use cookies or similar technologies to recognize when a shopping cart has been abandoned. Where you have provided appropriate consent to receive SMS marketing, this information may be used to send cart reminder messages.
Message frequency may vary. Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP to a PetsWorld text message. Where supported, you may reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing any goods or services from PetsWorld.
Minors
Our Site and services are intended for adults.
We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe that a child has provided Personal Information to us, please contact us at info@petsworld.com to request deletion.
Sharing Personal Information
We disclose Personal Information to service providers that help us operate our business and provide our services.
These service providers may include:
- Shopify and ecommerce technology providers;
- payment processors;
- shipping and fulfillment providers;
- customer service providers;
- email and SMS communication platforms;
- analytics providers;
- advertising and marketing platforms;
- subscription and loyalty platforms;
- fraud-prevention and security providers; and
- professional advisers and other providers necessary to operate our business.
We may also disclose Personal Information to comply with applicable laws and regulations, respond to subpoenas, court orders, search warrants, or other lawful requests, protect our legal rights, investigate fraud or misuse, or protect the safety and rights of PetsWorld, our customers, or others.
Mobile telephone numbers, SMS opt-in information, and SMS consent are not sold, rented, or shared with third parties or affiliates for their independent marketing or promotional purposes.
Advertising and Analytics
We use analytics and advertising tools to understand how customers interact with PetsWorld, measure the effectiveness of our advertising, improve our Site, and market PetsWorld products and services.
We may use third-party service providers, including platforms such as Google and Meta, to provide analytics, measurement, and advertising services on our behalf. These providers may process certain website and device information through cookies, pixels, tags, and similar technologies in order to provide these services to PetsWorld.
We do not sell, rent, or share your Personal Information with third parties for their own advertising or marketing purposes.
In particular, mobile telephone numbers, SMS opt-in information, and SMS consent are never shared with third parties or affiliates for their advertising, marketing, or promotional purposes.
You may control certain cookies and similar technologies through your browser settings and, where available, through the privacy or cookie controls provided on our Site.
Using Personal Information
We use Personal Information to provide our services and operate our business, including to:
- offer products for sale;
- process payments;
- fulfill and ship orders;
- provide order and account communications;
- operate subscriptions and loyalty programs;
- provide customer support;
- send marketing communications where permitted;
- send cart reminders where you have provided appropriate consent;
- personalize your experience;
- understand Site and product performance;
- measure and improve our marketing;
- prevent fraud and security incidents;
- comply with legal obligations; and
- protect our legal rights.
Retention
We retain Personal Information for as long as reasonably necessary to provide our services and accomplish the purposes described in this Privacy Policy.
For example, when you place an order, we may retain order and transaction information for our records, accounting, fraud-prevention, tax, legal, and customer-service purposes.
We may also retain certain records as necessary to demonstrate compliance with applicable laws, including records of marketing consent and opt-out requests.
Your Privacy Rights
Depending on your state of residence, you may have certain privacy rights regarding your Personal Information.
These may include the right to:
- know what Personal Information we collect;
- request access to Personal Information;
- request correction of inaccurate Personal Information;
- request deletion of certain Personal Information;
- obtain a copy of certain Personal Information;
- opt out of certain uses or disclosures of Personal Information; and
- withdraw certain marketing permissions.
To exercise a privacy right, contact us at info@petsworld.com.
We may need to verify your identity before fulfilling certain requests.
Where permitted by law, you may designate an authorized agent to submit a request on your behalf.
California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”).
These rights may include requesting information regarding the categories and specific pieces of Personal Information we have collected about you, requesting correction or deletion of certain Personal Information, and requesting information about certain disclosures of your Personal Information.
Where applicable, California residents may also have the right to opt out of the sale or sharing of Personal Information as those terms are specifically defined under California law.
PetsWorld does not sell or rent mobile telephone numbers, SMS opt-in information, or SMS consent. This information is not disclosed to third parties or affiliates for their own marketing or promotional purposes.
To submit a California privacy request, contact info@petsworld.com.
We will not discriminate against you for exercising rights provided to you under applicable privacy law.
Automated Decision-Making
PetsWorld does not use customer Personal Information to make fully automated decisions that produce legal or similarly significant effects on customers.
Our ecommerce, fraud-prevention, and payment providers may use automated systems to identify potentially fraudulent or suspicious activity.
For example, Shopify may use temporary restrictions involving IP addresses or payment information associated with repeated or suspicious transaction attempts. Your original Privacy Policy already disclosed this type of fraud-prevention activity.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site.
We use different types of cookies, including functional, performance, analytics, advertising, and social media or content cookies.
Cookies help improve your browsing experience by allowing the Site to remember actions and preferences. They also provide information about how visitors use the Site, including whether someone is a new or returning visitor.
We use the following cookies to help operate and optimize our Site.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
_ab |
Used in connection with access to admin. |
_secure_session_id |
Used in connection with navigation through a storefront. |
cart |
Used in connection with shopping cart. |
cart_sig |
Used in connection with checkout. |
cart_ts |
Used in connection with checkout. |
checkout_token |
Used in connection with checkout. |
secret |
Used in connection with checkout. |
secure_customer_sig |
Used in connection with customer login. |
storefront_digest |
Used in connection with customer login. |
_shopify_u |
Used to facilitate updating customer account information. |
These are the store-function cookies listed in your existing policy.
Reporting and Analytics
| Name | Function |
|---|---|
_tracking_consent |
Tracking preferences. |
_landing_page |
Tracks landing pages. |
_orig_referrer |
Tracks landing pages. |
_s |
Shopify analytics. |
_shopify_s |
Shopify analytics. |
_shopify_sa_p |
Shopify analytics relating to marketing and referrals. |
_shopify_sa_t |
Shopify analytics relating to marketing and referrals. |
_shopify_y |
Shopify analytics. |
_y |
Shopify analytics. |
These reporting and analytics cookies were also contained in the original policy.
Other service providers we use may set additional cookies, pixels, tags, or similar technologies consistent with the purposes described in this Privacy Policy.
The length of time a cookie remains on your device depends on whether it is a persistent or session cookie.
Session cookies generally last until you stop browsing. Persistent cookies remain until they expire or are deleted.
You can control and manage cookies through your browser settings and, where available, through the privacy or cookie controls provided on our Site.
Please note that blocking or deleting cookies may negatively affect certain Site functionality.
Do Not Track and Privacy Preference Signals
Some browsers provide “Do Not Track” signals. Because there is not currently a universally accepted standard for responding to every Do Not Track signal, our response may vary based on applicable law and available technology.
Where required under applicable U.S. privacy law, we will recognize qualifying browser-based privacy preference signals for applicable processing activities.
Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect Personal Information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Third-Party Websites
Our Site may contain links to websites or services operated by third parties.
PetsWorld is not responsible for the privacy or security practices of third-party websites. We encourage you to review their privacy policies before providing Personal Information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, services, technologies, legal obligations, or other operational reasons.
When changes are made, we will update the Last updated date at the beginning of this Privacy Policy.
Contact Information
For more information about our privacy practices, to ask a question, make a complaint, or exercise an applicable privacy right, contact us at:
PetsWorld Pet Supplies
1200 Fuller Rd, Unit H
Linden, NJ 07036
United States
Email: info@petsworld.com
