Shipping Policy

No Minimum for Fast and Free Shipping +

We ship via Ups, FedEx and other carriers to provide you with the fastest and most reliable service available.

How long will it take to get my order? +

Most customers receive their orders within 2-4 days of placing them.For orders in NYC within 1-2 days of placing them.

Do I need to be there to sign for it? +

Nope! If you're not home, the driver will leave it at your door or with your door man.

What if... I live in Alaska, Hawaii, Puerto Rico? +

Sorry, we only ship within the contiguous US at this time.

I have a P.O. box or APO/FPO address? +

Sorry, we are unable to ship to P.O. boxes or military addresses.

I'm not home? +

We usually leave it up to the drivers unless you have specific instructions. They will first try to get you at home and if after a couple times they can't get you, they'll drop the package off at your doorstep.

Tracking Your Order +

You can track your package in your account.

Do you ship outside the US? +

At this time, we only ship within the contiguous US.

Risk of Loss +

All items purchased from PetsWorld petpads.net are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.