Shipping Policy

PetsWorld is committed to delivering a seamless and reliable fulfillment experience. All orders qualify for free shipping, ensuring a streamlined and cost-effective customer journey.

Orders placed before 3:00 PM EST are eligible for same-day dispatch (excluding national holidays), enabling accelerated delivery timelines. Upon shipment, customers will receive a tracking number to monitor their order throughout the logistics lifecycle.

Please note that shipping delays may occur due to weather conditions, periods of elevated demand, or other external factors outside operational control. We proactively work to mitigate these disruptions and maintain service continuity.

If your order is delivered to an incorrect address or you receive the wrong package, please contact us at info@petsworld.com, or call us at 844-777-6970 (Monday - Saturday, 9-5PM EST) so we can resolve the issue promptly and efficiently.