PetsWorld cares for its customers and merchants; thus, we follow the return policy to meet your comfort & satisfaction!
If a product is broken or defective then we will offer a replacement or provide a full refund to you! However it must be defective as well as unused.
Returns are not accepted after 30 days from the date the order is received.
For return, you must carefully pack and return the items in the same condition they were sent. The items must be sealed, un-opened, and carefully wrapped (without any missing item).
Please note that if the customer wants to return the product because of a change of mind or because they chose the wrong size/product, in such case the return or refund will be free but the shipping charges will be done from your end only!
We will not allow returns or refunds on used or voluntarily damaged products!
Once your return is processed and your refund is issued, you will be credited to the original payment method used, which should appear on your account within 10 to 15 business days.
Return Address: PetsWorld, Inc 705 McDonald Ave Brooklyn, NY 11218
For any further assistance or queries with your return, contact us at email@example.com