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Here at PetsWorld our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can place a return within 30 days of the delivery date. You can return any item for any reason in new and unused condition: no shipping charges.
To request a return you must email us at info@petpads.net and we will provide you with a return label on the same day.
If you would like to request a return or replacement, please email us at info@petpads.net with your order number.
If your order went missing in transit or was not delivered, please contact us at 844-777-6970 or by emailing us at info@petpads.net
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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